Government publishes guidance for holiday park owners and operators

The desire to own an easily accessible holiday bolt-hole by the sea or in the countryside has grown steadily since the turn of the 21st Century. In the last five years, and especially during the pandemic, the attraction of a safe, secure, and ‘socially distanced by design’ refuge has created a huge demand from a largely new, younger market.

To help holiday parks understand how existing consumer law is applied to the sector, and to meet the growing expectations of this new market, the Chartered Trading Standards Institute (CTSI) and the Department for Business and Trade (DBT) have published guidance as part of the Business Companion series (see https://www.

The guidance, which the NCC commented on as part of an earlier consultation, covers all dealings and contracts with ‘consumers’ including those who, through an agreement, own a holiday caravan or holiday lodge pitched on a holiday park, or those who are going to buy one.

In a joint statement issued by CTSI and NCC the NCC’s Director General, John Lally, said:

“The NCC welcomes this new guidance for park owners and operators to guide them through the complex avenues of contract law and fair-trading legislation as it applies to the holiday park sector.

“We fully support the clear, unambiguous information that the Business Companion series offers, and its no-nonsense approach to real-life practical issues park owners and operators face every day.

The guidance on marketing and the sales process, the importance of using clear and transparent documentation (the contract) and helping new owners to understand the costs and obligations of becoming a holiday caravan or holiday lodge owner reflects our own earlier information to park owners/operators”.

Sue Steward, Head of Education and Training at the Chartered Trading Standards Institute said:

“We have consulted with stakeholders and key people from industry to develop this guide that sets out how consumer law could apply to businesses owning and/ or operating holiday parks selling holiday caravans/lodges for private ownership.

“The guide covers contract law and unfair terms, fair-trading law, how to support caravan owners, understanding the legislation in place, and much more. We have included some practical situations that we think are more likely or less likely to breach the law to help those owning or operating holiday caravan parks understand their legal obligations.

“We have valued the support from the NCC and we look forward to assisting in promoting the guide with their membership and networks.”

Copies of the guidance can be downloaded from

Driving licence changes now in force – no B+E requirement

The Motor Vehicles (Driving Licences) (Amendment) (No. 5) Regulations 2021 came into force on Thursday 16 December 2021, after the Regulations were rushed through before Parliament goes into recess.


Further measures and support In Scotland

The First Minister has announced that, from midnight on Friday 17 December, new measures will be introduced to stem the flow of transmission, keep businesses and services open, and protect…

Change in regulations in Wales

The Welsh guidance on the COVID Pass has been amended to advise that a lateral flow test should be taken within 24 hours, rather than 48 hours. The Welsh Government…

New guidance on wearing face coverings – changes from 10 December

From Friday 10 December 2021, the public, and staff in public-facing areas in England, are required to wear face coverings in these additional settings:

  • community centres, members clubs and social…

CJRS guidance on underpayments updated




There has been an update to the CJRS guidance on what employers should do if they have underpaid employees through the scheme. Essentially there are two options – either…

Caravan, Motorhome and Holiday Home Expo in Harrogate cancelled

The Caravan, Motorhome and Holiday Home Expo in Harrogate will not take place next year.  This, the organisers say, is “to enable the industry to focus on pressing priorities during…

Making tax digital requirement extended

Since April 2019, VAT-registered businesses with a turnover above the VAT threshold must keep VAT records digitally and send returns using Making Tax Digital (MTD) compatible software.

From April 2022,…

No extension to vaccine passports in Scotland

Vaccine passports will not be extended to further Scottish hospitality venues, the First Minister has announced in a statement to MSPs.

Nicola Sturgeon said an extension of the scheme to…

Check if a message from HMRC is genuine



Use descriptions of emails, phone calls, letters and text messages recently issued by HMRC to help you decide if a contact is genuine or a scam from a fraudster…

NCC achieves important derogation that helps multi-stage vehicle manufacturers

After six months of representations to the Department for Transport (DfT), the NCC has secured an agreement from DfT to grant an end-of-series derogation for multi-stage vehicle manufacturers against Regulation…