Government publishes guidance for holiday park owners and operators

The desire to own an easily accessible holiday bolt-hole by the sea or in the countryside has grown steadily since the turn of the 21st Century. In the last five years, and especially during the pandemic, the attraction of a safe, secure, and ‘socially distanced by design’ refuge has created a huge demand from a largely new, younger market.

To help holiday parks understand how existing consumer law is applied to the sector, and to meet the growing expectations of this new market, the Chartered Trading Standards Institute (CTSI) and the Department for Business and Trade (DBT) have published guidance as part of the Business Companion series (see https://www.

The guidance, which the NCC commented on as part of an earlier consultation, covers all dealings and contracts with ‘consumers’ including those who, through an agreement, own a holiday caravan or holiday lodge pitched on a holiday park, or those who are going to buy one.

In a joint statement issued by CTSI and NCC the NCC’s Director General, John Lally, said:

“The NCC welcomes this new guidance for park owners and operators to guide them through the complex avenues of contract law and fair-trading legislation as it applies to the holiday park sector.

“We fully support the clear, unambiguous information that the Business Companion series offers, and its no-nonsense approach to real-life practical issues park owners and operators face every day.

The guidance on marketing and the sales process, the importance of using clear and transparent documentation (the contract) and helping new owners to understand the costs and obligations of becoming a holiday caravan or holiday lodge owner reflects our own earlier information to park owners/operators”.

Sue Steward, Head of Education and Training at the Chartered Trading Standards Institute said:

“We have consulted with stakeholders and key people from industry to develop this guide that sets out how consumer law could apply to businesses owning and/ or operating holiday parks selling holiday caravans/lodges for private ownership.

“The guide covers contract law and unfair terms, fair-trading law, how to support caravan owners, understanding the legislation in place, and much more. We have included some practical situations that we think are more likely or less likely to breach the law to help those owning or operating holiday caravan parks understand their legal obligations.

“We have valued the support from the NCC and we look forward to assisting in promoting the guide with their membership and networks.”

Copies of the guidance can be downloaded from

Proposals to dispense with B+E text for trailer towing

In response to a backlog of driving tests created by the pandemic, and in line with the package of support measures intended to help address the HGV driver shortage announced…

Fewer people now required to isolate

People in England and Northern Ireland who have had two COVID vaccines will no longer have to isolate if they come into contact with someone who has tested positive for…

Record number of motorhomes and campervans sold

  • Holidaymakers find freedom to explore the UK
  • UK motorhome industry rises to challenge of unprecedented demand
  • Increase of 8.25% from pre-COVID days
  • Value of new vehicles sold approaches £1.15bn…

Transport strategy from Innovate UK

Innovate UK has launched UK Transport Vision 2050, “an in-depth study that sets out what the UK transport system may look like in 2050 and outlines the likely steps along…

BEIS – reforming competition and consumer policy

  • New powers for the CMA
  • Mandatory mediation for used vehicle and home improvement sectors

BEIS (the Department for Business, Energy & Industrial Strategy) has published proposed reforms to “boost…

Test And Trace update

The Test and Trace guidance has been updated in line with the move to Step 4 (England) including the removal of the requirement for businesses to display and use QR…

Hospitality Strategy: Reopening, Recovery, Resilience

The government has launched a hospitality strategy to support the recovery of the sector, including a dedicated council to oversee its delivery. To take forward this strategy, BEIS is establishing…

Scotland moves to Level 0 from 19 July

Nicola Sturgeon has confirmed that all of Scotland will move into Level 0 from 19 July, the lowest level of restrictions since the beginning of the pandemic. 

This means that…

Wales to revert to fewer restrictions from 17 July

Wales will take its next step towards a future with fewer COVID legal restrictions as First Minister Mark Drakeford set out a longer-term plan for the summer.

Wales will move…

Move to Step 4 in England confirmed for 19 July

  • “Absolutely vital to proceed with caution …”
  • New guidance is published
  • ‘Gradual’ return to the office

In a press conference yesterday evening (12 July), Prime Minister Boris Johnson confirmed