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Consumer Rights Seminar
Monday, 22 Oct 2018

Come along to our Consumer Rights Act seminar and make sure that you are getting it right every time!

Suitable for Managing Directors, Sales Managers, Aftersales Managers and anyone in your business who is customer facing, this informative and easily digestible seminar run by consumer law expert Peter Stonely will provide an all round refresher on the 2015 act and the new Pricing Practices Guidance. Designed to ensure that your business stays ahead of the game and guarantees customer satisfaction, this is a seminar not to be missed.

The key to happy customers and repeat business is to know the law and how to apply it in a timely and professional fashion. Questions from the floor will be welcomed. This is a fabulous opportunity to learn from one of the best in the business and the NCC are pleased to invite all of our members completely free of charge.

Book today to guarantee your place as there are limited spaces available for this ever popular seminar. Places are confirmed on a first come first served basis.

Location Crawley Bristol Leeds Coventry
Date Monday 21 May Tuesday 22 May Tuesday 12 June Wednesday 13 June
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Book Crawley Book Bristol Fully Booked Book Coventry

Please note we can only hold seminars at all these locations if we receive adequate number of bookings

Seminar Content
  • 30 day right to reject
  • Consumer rights in practice - industry specific
  • New pricing practices guidance and best practice
  • The right to repair or replace
  • Consumer contracts regulations
  • The likely impact of Brexit

FREE of charge to NCC members

£250 + VAT per delegate for non NCC members


10:00 - Registration

10:30 - Seminar will commence promptly

12:00 - Lunch

12:45 - Seminar afternoon session

13:45 - Coffee break

14:00 - Seminar reconvenes

15:00 - Close

Please note times may be subject to change

Please ensure you confirm places before the deadline above to avoid disappointment.

For further information please do not hesitate to contact the event co-ordinator Benevolent Fund Connect with us