NCC Approved Dealership scheme - Tourer Sales Code of Practice

For the sale of new and used Tourers and provision of associated services.

 

The NCC Approved Dealership scheme is an initiative to improve consumer protection and to promote and protect the interests of NCC Dealership members. At the scheme’s heart are two new Consumer Codes of Practice for Tourer and Motorhome Sales respectively. The Codes establish a benchmark for industry best practice and standards which are then monitored and policed through the NCC Approved Dealership scheme.

 

By being NCC Approved and complying with the Consumer Code of Practice, a Dealership can demonstrate to existing and potential customers that it makes a conscious and tangible commitment to protect their interests. The main principles of the Code are to:

  • Treat consumers fairly
  • Provide greater consumer protection and rights than required by law
  • Deliver high levels of customer satisfaction
  • Monitor customer satisfaction for continuous improvement
  • Ensure access to low cost independent redress

 

All of these commitments are valued by consumers and give businesses an edge over their competitors. The scheme also benefits Dealership via;

  • Framework to help your business operate within the laws governing consumer rights
  • Advice on best practice guidelines to improve efficiency and professionalism
  • Equipping the business and brand with a positive and powerful marketing tool
  • Opportunity to attract consumers that are more inclined to buy from trustworthy NCC Approved Dealerships

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NCC

The UK trade body for the tourer, motorhome, holiday and park home industries

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